4.2 Support, Supervision and Recognition


			Developing and Supporting Volunteers

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4.1	Induction and Training
	4.1.1	Investing in Volunteer Training
	4.1.2	Functions of Volunteer Training
	4.1.3	Induction
	4.1.4	Training
		4.1.4.1	Design and Formal Training
		4.1.4.2	Coaching
		4.1.4.3	Counselling
	4.1.5	Other Issues to Consider
	4.1.6	Further Reading
4.2	Support, Supervision and Recognition
	4.2.1	Support and Supervision
		4.2.1.1	Sustaining Volunteer Involvement
		4.2.1.2	Different Forms of Support
		4.2.1.3	Regular Formal Support and Supervision
		4.2.1.4	Aims of a Supervision Session
		4.2.1.5	Aims of an Appraisal Session
		4.2.1.6	Losing Volunteers Due to Bad Supervision
		4.2.1.7	Tips to Support and Motivate Volunteers
	4.2.2	Retention and Recognition
		4.2.2.1	Reward and Recognition
		4.2.2.2	Customer Service and How It Relates to Volunteer Programmes
		4.2.2.3	Thanking and Supporting Ideas

4.2	Support, Supervision and Recognition

Sustaining volunteer involvement. Tips to support and keep volunteers. Rewarding and recognising volunteers.

4.2.1	Support and Supervision
4.2.2	Retention and Recognition